Refund and Returns Policy

Planet Max Pty Ltd will accept returns if a product is faulty or is significantly different to what is described in the item description.

Consideration for returned items will be given as a full refund of the purchase price (minus freight) or as a credit, at the discretion of Planet Max Pty Ltd. Postage and handling costs will not be refunded, except in the case where Planet Max Pty Ltd has been grossly negligent.

If an item is to be returned it must be returned in its original, sealed package and must be unused.

If you change your mind about an ordered product then we will expect you to cover the shipping costs in returning the items to us.

Any opened goods will not be refunded, unless there is a problem with product quality.  In these circumstances when we can identify a problem we will give a full refund and pay shipping costs.

Damaged & Incorrect Items 

Planet Max do our best to package your product(s) so they will arrive to you in excellent condition.  Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately, for further instructions.

Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers.

In the case of our error or goods damaged in transit, we will cover all transport charges.

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